Need Help?

Honeyville Food Products uses a variety of web technologies to bring our customers, researchers, and friends the most enjoyable and user-friendly experience. In the event that you are unable to view a page or are having any trouble at all, simply contact us, toll-free, at (888) 810-3212 ext.107, or email at webmaster@honeyvillegrain.com. It is our goal to continuously improve upon the site that we present to our valued customers. If there is a feature that you would like to see, please feel free to contact us. Your feedback is always welcome and is a big part of the development process. Drop us a line and let us know what we can do to make your online experience an enjoyable one.

Customer Service (toll-free): (888) 810-3212 Customer Service Email: webmaster@honeyvillegrain.com

Online Ordering

Our Online Shopping Cart is available for those customers that prefer to have their products delivered to their home or workplace via UPS. Our online shopping store, found here, can accommodate orders as small as one can and as large as several pallets. Customers ordering in pallet quantities are encouraged to call us, toll-free, at (888) 810-3212 ext.107, or email us at webmaster@honeyvillegrain.com for wholesale price breaks. In addition to finding information on our vast product lines, users can easily browse and purchase Honeyville products. Utilizing a flat-rate shipping cost, order tracking, and secure payment transactions, our shopping cart is a breeze to use. If, for any reason, you require assistance please don't hesitate to call or email.

Payment Options

For orders placed online we accept Visa, MasterCard, American Express, and Discover. You are also welcome to use your PayPal account for fast and easy checkout. In addition to the methods listed above, you can print out a Mail Order Form, fill it out, and send it in to the address on the form along with a check or money order. Your order will be processed and shipped just as our online orders are processed. Also, our customer service representatives are happy to take your order by toll-free telephone, (888) 810-3212, Monday through Friday between the hours of 7:00AM and 5:00PM Pacific Standard Time.

Remember: All prices listed online are in U.S. Dollars.

Privacy

We respect your privacy and value the confidence that you have shown in us by choosing to shop online with Honeyville Food Products. In order to be a premier resource for quality food ingredients and food storage products, we record a variety of information for your visit to our site. We use this information to support and ensure continuous improvement of our products, services, and marketing efforts.

Information we collect and why:

When you arrive at our site we record the pages you viewed on our site. We do this so we can help future visitors find what they are looking for and to improve the navigability of our site.

If you place an order online, or contact us via e-mail, we record your email and postal address so that we are able to respond to you in the quickest, most effective way possible. You may receive periodic contact from us via postal mail or e-mail with information on new products, services, discounts, and upcoming events. Each e-mail dispatch you receive from us will include instructions on how you can remove your e-mail address from our list. We do not share, sell, or exchange your information with any other company or entity. We value your privacy and will not jeopardize that privacy. If you have any questions regarding our privacy policy please contact us via e-mail at webmaster@honeyvillegrain.com, by postal mail, or by calling us at (909) 980-9500.

The credit card information that is necessary for completing your order is strictly confidential and will never be used for anything other than processing your order. We do not keep your credit card information on file. Your financial privacy is protected in accordance with federal, state, and local privacy law.

If you have any questions regarding our privacy policy please contact us via e-mail at webmaster@honeyvillegrain.com, by postal mail, or by calling us at (909) 980-9500.

Security

The online shopping cart portion of this site uses the latest Secure Socket Layer (SSL) technology to ensure the privacy and security of your orders. The information that you send to us is encrypted to prevent unauthorized access during transmission. Your information, including credit card numbers and personal information, is protected through this system. We will never share, sell, or otherwise transfer your personal information or email address to other companies or entities. Place your order with confidence.

Customer Service

E-mail our customer service department at webmaster@honeyvillegrain.com. We're eager to answer any questions or concerns you have regarding your order or our products. You can also call us Monday through Friday, 8:00 AM to 5:00 PM, Pacific Standard Time at (888) 810-3212. You can also send us a fax at (909) 980-6503 ATTN: Internet Sales. If you are contacting us about an order you received, please have your order number ready for fast service.

Returns and Exchanges

If an item that you ordered arrives damaged please either refuse the package or give us a call immediately at (888) 810-3212. We are happy to process a claim with UPS and get replacement product shipped out to you immediately, and at no cost to you. If, upon receiving your order, you decide that you no longer want the items that you've ordered, you can ship the unopened product back to Honeyville, at your cost, for a refund on that item. Should any product not meet your expectations, please contact us for instructions on how to proceed. We want to ensure that you get what you pay for and will do everything in our power to make things right.